| Error |
Description |
Cause |
Resolution |
|
-1 |
Unknown error |
The cause of the error is unknown but details have been passed to our support staff who will investigate. |
These problems are typically short lived and often resolved by trying again in a few minutes. |
|
2 |
Unknown key |
The key you are using to access the service was not found. |
Please check the key is correct, it should be the in form AA11-AA11-AA11-AA11. |
|
3 |
Account out of credit |
Your account is either out of credit or has insufficient credit to service this request. |
Please check your account balance and top it up if necessary. |
|
4 |
Request not allowed from this IP |
The request was disallowed from the IP address. |
Check the security settings on the key first. If that looks fine, please contact support as it may be from an IP addresses on our blacklist. |
|
5 |
Request not allowed from this URL |
The request was disallowed from the URL. |
Check the security settings on the key first. If that looks fine, please contact support as it may be from a URL on our black list. |
|
6 |
Web service not available on this key |
The requested web service is disallowed on this key. |
Check the security settings on the key first. You can limit a key to certain web services. |
|
7 |
Web service not available on your plan |
The requested web service is not currently available on your payment plan. |
Some services are only available in specific regions due to licensing restrictions. Please contact us for more information. |
|
8 |
Key daily limit exceeded |
The daily limit on the key has been exceeded. |
Alter the daily limit on the key if the usage seems normal. Check the usage details first though to see if it is unexpected. |
|
9 |
Surge protector running |
The surge protector is currently enabled and has temporarily suspended access to the account. |
You can disable the surge protector at any time but this is only recommended if you are running through a batch of requests. Unsuspend your account now. |
|
10 |
Surge protector triggered |
An unusually large number of requests have been processed for your account and the surge protector has been enabled. |
You can disable the surge protector at any time but this is only recommended if you are running through a batch of requests. Unsuspend your account now. |
|
11 |
No valid license available |
The request requires a valid license but none were found. |
Please check your purchase history, you may be using a license that is no longer valid or of an incorrect type. |
|
12 |
Management key required |
To use this web service you require a management key. Management can be enabled on any key but it is recommended management keys are use with care. |
Log onto the website and create a new management key or change an existing key. |
|
13 |
Demo limit exceeded |
The daily demonstration limit for this service or account has been exceeded. |
The limit will be reset at midnight tonight or, if you would like the limit increased, please contact us. |
|
14 |
Free service limit exceeded |
You have used too many free web services. |
Many of our web services are designed to operate in several stages - the first is usually a Find service followed by a Retrieve. If you use too many Finds without the corresponding number of retrieves you will receive this error. For more information, please contact us. |
|
15 |
Wrong type of key |
The type of key you're using isn't supported by this web service. |
This usually happens if you're using a user or server license with a web service that only supports transactional keys. Please try another key and try again. |
|
16 |
Key expired |
The key you are trying to use has expired. |
Please check that you are using the right key - a new one may have been issued if you have recently renewed your key. Please contact us if your have any questions. |